At Bid Writing Solutions (BWS), we are committed to helping organisations create lasting impact through winning bids. When Concept Care Solutions (CCS) sought our expertise to secure the Hackney Carer Support Service Contract, we knew this was a chance to revolutionise the support available to carers in Hackney.
Here’s how we navigated this complex tender process, overcame challenges, and delivered a successful outcome that will improve the lives of carers across Hackney.
The Carer Support Service for Hackney
The Hackney Carer Support Service is designed to provide vital assistance to unpaid carers, helping them sustain their roles while maintaining their well-being. This service includes:
- Preventing carer breakdown through emotional and practical support.
- Empowering carers with education, training, and community engagement opportunities.
- Increasing access to carer assessments and self-directed support.
The London Borough of Hackney sought a provider capable of addressing significant barriers to service access, especially for young carers, BAME carers, and those from underserved communities.
The Challenges
Winning this contract required tackling several critical challenges, including:
- Barriers to Access: Many carers were unaware of available services, while cultural assumptions and stigma further limited engagement.
- Underserved Young Carers: Young carers often lacked targeted support, highlighting a major gap in existing services.
- Building Confidence in Services: Carers were hesitant to trust replacement staff, especially for those with complex care needs.
Crafting a Winning Submission
At BWS, we specialise in creating persuasive, impactful bids tailored to the unique strengths of our clients. For the Hackney Carer Support Service, we collaborated with CCS to craft a proposal that addressed all key challenges and exceeded expectations.
Highlighting CCS’s Expertise
We showcased CCS’s extensive experience, including delivering 11,000 hours of care weekly and maintaining a CQC ‘Good’ rating. By presenting compelling case studies, such as the successful Take Home and Settle Service, we demonstrated CCS’s proven track record. Additionally, we emphasised their strategic partnerships with NHS and local authorities, reinforcing their credibility.
Proposing Innovative Solutions
Our bid introduced a flexible referral system, offering multiple access points such as telephone, email, drop-in services, and outreach programmes. We proposed peer support groups and community-based activities to provide carers with emotional support and social engagement opportunities. To address emergencies, we developed a robust contingency planning service, ensuring carers had immediate access to critical support.
Focusing on Inclusivity
The Outcome
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