Open Tenders
Southend Care at Home Framework Tender
Southend On Sea, United Kingdom
Contract Value: £100,000,000
Application Deadline: 20 June 2025 (Extended Deadline)
Tender Description
Southend-on-Sea City Council is launching a multi-lot Care at Home Framework worth £110 million, aimed at delivering high-quality, personalised care to adults across the borough. The framework is split into 7 lots—with 3 Lead Provider lots (each awarded to a single supplier) and 4 Locality Provider lots (awarded to multiple providers). Services include Homecare, Reablement, and Enhanced Discharge (SEDs), operating 7 days a week with fixed-rate pricing. Providers must meet minimum hour thresholds (600 hours/week for Lead; 300 for Locality) and hold Cyber Essentials Plus. This framework is central to Southend’s Connected Care model, promoting independence, outcome-focused delivery, and integrated community-based support.
Core Service Provisions
Providers appointed to the Southend Care at Home Framework will deliver the following services:
Homecare Services
Personalised care delivered in individuals’ homes, supporting daily tasks such as personal hygiene, medication, nutrition, and maintaining a safe home environment.
Reablement Services
Short-term, therapy-led interventions helping individuals regain independence after hospital discharge, illness, or crisis — typically delivered for up to 6 weeks.
Southend Enhanced Discharge Services (SEDs)
Intensive, wraparound support for individuals discharged from hospital on Pathway 1, ensuring safe, seamless transitions home with coordinated care and therapy.
All services are expected to:
Operate 7 days a week, 365 days a year
Be available from 7am to 10pm, with overnight options (10pm–7am) where required
Align with Connected Southend’s outcome-based care model, promoting independence, integration, and person-centred delivery
Incorporate assistive technologies, telehealth, and community engagement where appropriate
Key Features:
High-Value Local Authority Contract
The framework is valued at £110 million and offers long-term, stable income for care providers committed to delivering quality homecare services.
Defined Locality Model
Services are delivered within clearly defined areas (East, East Central, West Central, and West), allowing providers to focus on continuity, community connection, and reduced travel time.
Dual Provider Roles
The framework includes both Lead and Locality Provider opportunities, enabling providers to scale up, specialise, and contribute across care types (Homecare, Reablement, and Enhanced Discharge).
Cyber Essentials Plus Required
All providers must be certified to Cyber Essentials Plus standard, ensuring secure and compliant IT infrastructure is in place from day one.
Outcome-Focused Service Delivery
Southend is shifting from ‘time and task’ models to outcome-based care, with a strong emphasis on independence, recovery, and person-led planning.
Integrated Care Pathways
Providers are expected to collaborate with NHS, MDTs, and community partners to deliver seamless transitions between hospital, home, and reablement.
Fixed Fee Pricing
All service rates are fixed until March 2026, ensuring financial transparency and consistency across providers.
Rigorous Performance Monitoring
Quality is tracked via PAMMS, Skills for Care datasets, KPIs, and user satisfaction—supporting accountability and continuous improvement.
Why Apply to the Framework?
Secure a £110M Local Authority Contract
Join a high-value, multi-year framework backed by Southend-on-Sea City Council, with guaranteed fixed rates and long-term stability.
Establish Market Leadership
Lead Providers gain priority access to referrals and operate as key delivery partners within their geographic localities.
Expand Service Reach
Locality Providers can deliver across defined areas and benefit from automatic inclusion if awarded a Lead role elsewhere.
Promote Independence and Wellbeing
Be part of a progressive care model focused on outcomes, not just tasks — empowering individuals to live safely and independently at home.
Work in Partnership with the Council
Lead Providers contribute to co-design, innovation, and decision-making — acting as strategic partners shaping Southend’s future homecare landscape.
Support Integrated Care
Deliver services aligned with the Connected Southend vision, working closely with health, social care, and community networks.
Access Ongoing Referrals
Receive a steady flow of placements via a clear brokerage system that prioritises quality and responsiveness.
Eligibility Requirements
CQC Registration
All providers must be registered with the Care Quality Commission (CQC) for regulated activity related to personal care.
Cyber Essentials Plus Certification
Providers must hold valid Cyber Essentials Plus accreditation to ensure secure digital infrastructure from the outset.
Minimum Weekly Care Hours
Lead Providers must demonstrate capacity to deliver at least 600 homecare hours per week from a single registered office.
Locality Providers must demonstrate capacity to deliver 300 homecare hours per week from a single registered office.
Service Readiness
Providers must either already deliver the services they are bidding for or demonstrate the ability to mobilise them quickly upon award.
Compliance with Fixed Rates
All applicants must agree to the fixed pricing model for homecare, reablement, and SEDs services as outlined by Southend-on-Sea City Council.
Geographic Capacity
Providers must clearly indicate their preferred localities (East, East Central, West Central, West) and show capacity to deliver within them.
Technology-Enabled Service Delivery
Providers must have Electronic Call Monitoring (ECM) systems in place, capable of tracking visits, managing alerts, and supporting data submissions.
Commitment to Outcome-Based Care
Applicants must demonstrate an understanding of person-centred care that supports independence, recovery, and integrated health and wellbeing outcomes.
How BWS Can Help You Succeed:
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