Open Tenders
Supported Living & Residential Framework
London Borough of Hackney, United Kingdom
Contract Value: Unknown
Application Deadline: 18th June 2025 (Extended Deadline)
Tender Description
The London Borough of Hackney is seeking experienced and CQC-registered care providers to join its Supported Living and Residential Framework, aimed at delivering high-quality, person-centred care to adults aged 18+ with a wide range of complex needs including learning disabilities, autism, mental health conditions, physical disabilities, and dementia. The framework is split into three Lots—Supported Living, Residential Care, and Block Packages—and will enable the Council to call off tailored care packages via a tiered eBrokerage system. This five-year framework (with the option to extend up to three additional years) represents a major opportunity for providers committed to delivering safe, independent, and dignified support in Hackney.
Core Service Provisions
Providers appointed to the framework will be expected to deliver high-quality, person-centred support across five key lots, offering a flexible and responsive approach to adult social care in the community:
Lot 1a: Buildings-Based Day Opportunities
Delivery of structured, centre-based support for adults with care needs, aimed at promoting independence, skills development, and social inclusion.
Lot 1b: Buildings-Based Day Opportunities with Transport
As above, with integrated transport arrangements to enable safe and reliable access to day services for individuals requiring mobility support.
Lot 2a: Home and Community Outreach
Support services provided directly within individuals’ homes or community settings, tailored to promote independent living and reduce isolation.
Lot 2b: Home and Community Outreach with Transport
Includes outreach support with additional transport services to help individuals access community activities, appointments, or other essential services.
Lot 3: Bespoke Mini-Competitions for Service Gaps
Targeted commissioning through mini-competitions to fill identified service gaps or address emerging needs across the borough.
Key Features:
Open Framework
Providers can apply to join at any time, allowing for flexibility and continuous opportunity throughout the year.
Existing or Rapidly Mobilisable Services
Applicants must already operate the services they propose or be capable of delivering them quickly upon award.
Bi-Monthly Bid Reviews
Service bids are assessed every two months, ensuring a consistent flow of opportunities to secure placements.
Multiple Service Lots
The framework accommodates various delivery models, including day centres, community outreach, and transport-supported care.
Responsive to Service Gaps
Lot 3 enables tailored commissioning through mini-competitions for new or unmet needs.
Supports Strategic Commissioning
Designed to align with long-term adult social care goals, promoting independence, inclusion, and wellbeing.
Why Apply to the Framework?
Secure a Lucrative NHS Contract
Join a multi-million-pound framework offering long-term financial stability and the chance to grow your organisation through consistent service delivery.
Deliver Real Impact
Play a vital role in supporting adults with a wide range of needs — including learning disabilities, mental health conditions, and physical impairments — to live independently and participate in their communities.
Flexible and Scalable Growth
The framework allows for the submission of new services at any time, enabling providers to adapt and expand their offer as demand evolves.
Ongoing Bid Opportunities
With submissions reviewed every two months, providers benefit from regular chances to secure contracts year-round.
Bespoke Commissioning Pathways
Lot 3 offers mini-competitions to fill service gaps — a unique opportunity to design services around unmet or emerging needs in the borough.
Reputation and Credibility
Being accepted onto a recognised NHS framework positions your organisation as a trusted provider within adult social care.
Eligibility Requirements
Offer an Active or Mobilisable Service
You must be currently delivering the service or be capable of mobilising it quickly upon award.
Be Appropriately Registered and Compliant
Services involving personal care must be registered with the Care Quality Commission (CQC) where applicable. Providers should also meet all regulatory and safeguarding requirements.
Meet Minimum Quality Standards
Providers must demonstrate service quality, governance, and capability to meet the framework’s standards — including person-centred delivery, risk management, and use of assistive technology.
Comply with Procurement Requirements
You must submit required documents via the designated procurement portal and respond to the technical and commercial criteria as outlined in the tender documents.
Have the Right Infrastructure
This includes adequate staffing, systems for quality assurance and reporting, and the ability to deliver 365-day services if required.
How BWS Can Help You Succeed:
At Bid Writing Solutions, we specialise in helping care providers secure their place in lucrative frameworks like this.
Our experienced team ensures that your bid is compliant, compelling, and designed to maximise.
- Bespoke, results-driven bid writing services.
- Expert guidance on tender requirements and evaluation criteria.
- Extensive experience in supported living tender processes to maximise your success.
